This report elaborates the market size, market characteristics, and market growth of the CRM Analytics industry, and breaks down according to the type, application, and consumption area of CRM Analytics. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for CRM Analytics in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global CRM Analytics market covered in Chapter 13:
Accenture PLC
SAP SE
Salesforce
Oracle Corporation
Microsoft Corporation
SAS Institute, Inc.
Teradata
International Business Machines Corporation
Angoss Software Corporation
Infor

In Chapter 6, on the basis of types, the CRM Analytics market from 2015 to 2025 is primarily split into:
Sales and Marketing Analytics
Contact Center Analytics
Social Media Analytics
Customer Analytics
Others

In Chapter 7, on the basis of applications, the CRM Analytics market from 2015 to 2025 covers:
BFSI
Health Care
Retail
Telecommunication and IT
Energy and Utilities
Transportation and Logistics
Media and Entertainment
Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025

Table of Content

1 CRM Analytics Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 CRM Analytics Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 CRM Analytics Market Forces
3.1 Global CRM Analytics Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 CRM Analytics Market - By Geography
4.1 Global CRM Analytics Market Value and Market Share by Regions
4.1.1 Global CRM Analytics Value ($) by Region (2015-2020)
4.1.2 Global CRM Analytics Value Market Share by Regions (2015-2020)
4.2 Global CRM Analytics Market Production and Market Share by Major Countries
4.2.1 Global CRM Analytics Production by Major Countries (2015-2020)
4.2.2 Global CRM Analytics Production Market Share by Major Countries (2015-2020)
4.3 Global CRM Analytics Market Consumption and Market Share by Regions
4.3.1 Global CRM Analytics Consumption by Regions (2015-2020)
4.3.2 Global CRM Analytics Consumption Market Share by Regions (2015-2020)

5 CRM Analytics Market - By Trade Statistics
5.1 Global CRM Analytics Export and Import
5.2 United States CRM Analytics Export and Import (2015-2020)
5.3 Europe CRM Analytics Export and Import (2015-2020)
5.4 China CRM Analytics Export and Import (2015-2020)
5.5 Japan CRM Analytics Export and Import (2015-2020)
5.6 India CRM Analytics Export and Import (2015-2020)
5.7 ...

6 CRM Analytics Market - By Type
6.1 Global CRM Analytics Production and Market Share by Types (2015-2020)
6.1.1 Global CRM Analytics Production by Types (2015-2020)
6.1.2 Global CRM Analytics Production Market Share by Types (2015-2020)
6.2 Global CRM Analytics Value and Market Share by Types (2015-2020)
6.2.1 Global CRM Analytics Value by Types (2015-2020)
6.2.2 Global CRM Analytics Value Market Share by Types (2015-2020)
6.3 Global CRM Analytics Production, Price and Growth Rate of Sales and Marketing Analytics (2015-2020)
6.4 Global CRM Analytics Production, Price and Growth Rate of Contact Center Analytics (2015-2020)
6.5 Global CRM Analytics Production, Price and Growth Rate of Social Media Analytics (2015-2020)
6.6 Global CRM Analytics Production, Price and Growth Rate of Customer Analytics (2015-2020)
6.7 Global CRM Analytics Production, Price and Growth Rate of Others (2015-2020)

7 CRM Analytics Market - By Application
7.1 Global CRM Analytics Consumption and Market Share by Applications (2015-2020)
7.1.1 Global CRM Analytics Consumption by Applications (2015-2020)
7.1.2 Global CRM Analytics Consumption Market Share by Applications (2015-2020)
7.2 Global CRM Analytics Consumption and Growth Rate of BFSI (2015-2020)
7.3 Global CRM Analytics Consumption and Growth Rate of Health Care (2015-2020)
7.4 Global CRM Analytics Consumption and Growth Rate of Retail (2015-2020)
7.5 Global CRM Analytics Consumption and Growth Rate of Telecommunication and IT (2015-2020)
7.6 Global CRM Analytics Consumption and Growth Rate of Energy and Utilities (2015-2020)
7.7 Global CRM Analytics Consumption and Growth Rate of Transportation and Logistics (2015-2020)
7.8 Global CRM Analytics Consumption and Growth Rate of Media and Entertainment (2015-2020)
7.9 Global CRM Analytics Consumption and Growth Rate of Others (2015-2020)

8 North America CRM Analytics Market
8.1 North America CRM Analytics Market Size
8.2 United States CRM Analytics Market Size
8.3 Canada CRM Analytics Market Size
8.4 Mexico CRM Analytics Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe CRM Analytics Market Analysis
9.1 Europe CRM Analytics Market Size
9.2 Germany CRM Analytics Market Size
9.3 United Kingdom CRM Analytics Market Size
9.4 France CRM Analytics Market Size
9.5 Italy CRM Analytics Market Size
9.6 Spain CRM Analytics Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific CRM Analytics Market Analysis
10.1 Asia-Pacific CRM Analytics Market Size
10.2 China CRM Analytics Market Size
10.3 Japan CRM Analytics Market Size
10.4 South Korea CRM Analytics Market Size
10.5 Southeast Asia CRM Analytics Market Size
10.6 India CRM Analytics Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa CRM Analytics Market Analysis
11.1 Middle East and Africa CRM Analytics Market Size
11.2 Saudi Arabia CRM Analytics Market Size
11.3 UAE CRM Analytics Market Size
11.4 South Africa CRM Analytics Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America CRM Analytics Market Analysis
12.1 South America CRM Analytics Market Size
12.2 Brazil CRM Analytics Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 Accenture PLC
13.1.1 Accenture PLC Basic Information
13.1.2 Accenture PLC Product Profiles, Application and Specification
13.1.3 Accenture PLC CRM Analytics Market Performance (2015-2020)
13.2 SAP SE
13.2.1 SAP SE Basic Information
13.2.2 SAP SE Product Profiles, Application and Specification
13.2.3 SAP SE CRM Analytics Market Performance (2015-2020)
13.3 Salesforce
13.3.1 Salesforce Basic Information
13.3.2 Salesforce Product Profiles, Application and Specification
13.3.3 Salesforce CRM Analytics Market Performance (2015-2020)
13.4 Oracle Corporation
13.4.1 Oracle Corporation Basic Information
13.4.2 Oracle Corporation Product Profiles, Application and Specification
13.4.3 Oracle Corporation CRM Analytics Market Performance (2015-2020)
13.5 Microsoft Corporation
13.5.1 Microsoft Corporation Basic Information
13.5.2 Microsoft Corporation Product Profiles, Application and Specification
13.5.3 Microsoft Corporation CRM Analytics Market Performance (2015-2020)
13.6 SAS Institute, Inc.
13.6.1 SAS Institute, Inc. Basic Information
13.6.2 SAS Institute, Inc. Product Profiles, Application and Specification
13.6.3 SAS Institute, Inc. CRM Analytics Market Performance (2015-2020)
13.7 Teradata
13.7.1 Teradata Basic Information
13.7.2 Teradata Product Profiles, Application and Specification
13.7.3 Teradata CRM Analytics Market Performance (2015-2020)
13.8 International Business Machines Corporation
13.8.1 International Business Machines Corporation Basic Information
13.8.2 International Business Machines Corporation Product Profiles, Application and Specification
13.8.3 International Business Machines Corporation CRM Analytics Market Performance (2015-2020)
13.9 Angoss Software Corporation
13.9.1 Angoss Software Corporation Basic Information
13.9.2 Angoss Software Corporation Product Profiles, Application and Specification
13.9.3 Angoss Software Corporation CRM Analytics Market Performance (2015-2020)
13.10 Infor
13.10.1 Infor Basic Information
13.10.2 Infor Product Profiles, Application and Specification
13.10.3 Infor CRM Analytics Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America CRM Analytics Market Forecast (2020-2025)
14.2 Europe CRM Analytics Market Forecast (2020-2025)
14.3 Asia-Pacific CRM Analytics Market Forecast (2020-2025)
14.4 Middle East and Africa CRM Analytics Market Forecast (2020-2025)
14.5 South America CRM Analytics Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global CRM Analytics Market Forecast by Types (2020-2025)
15.1.1 Global CRM Analytics Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global CRM Analytics Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global CRM Analytics Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure CRM Analytics Picture
Table CRM Analytics Key Market Segments
Figure Study and Forecasting Years
Figure Global CRM Analytics Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global CRM Analytics Value ($) and Growth Rate (2015-2020)
Table Global CRM Analytics Value ($) by Countries (2015-2020)
Table Global CRM Analytics Value Market Share by Regions (2015-2020)
Figure Global CRM Analytics Value Market Share by Regions in 2019
Figure Global CRM Analytics Production and Growth Rate (2015-2020)
Table Global CRM Analytics Production by Major Countries (2015-2020)
Table Global CRM Analytics Production Market Share by Major Countries (2015-2020)
Figure Global CRM Analytics Production Market Share by Regions in 2019
Figure Global CRM Analytics Consumption and Growth Rate (2015-2020)
Table Global CRM Analytics Consumption by Regions (2015-2020)
Table Global CRM Analytics Consumption Market Share by Regions (2015-2020)
Figure Global CRM Analytics Consumption Market Share by Regions in 2019
Table Global CRM Analytics Export Top 3 Country 2019
Table Global CRM Analytics Import Top 3 Country 2019
Table United States CRM Analytics Export and Import (2015-2020)
Table Europe CRM Analytics Export and Import (2015-2020)
Table China CRM Analytics Export and Import (2015-2020)
Table Japan CRM Analytics Export and Import (2015-2020)
Table India CRM Analytics Export and Import (2015-2020)
Table Global CRM Analytics Production by Types (2015-2020)
Table Global CRM Analytics Production Market Share by Types (2015-2020)
Figure Global CRM Analytics Production Share by Type (2015-2020)
Table Global CRM Analytics Value by Types (2015-2020)
Table Global CRM Analytics Value Market Share by Types (2015-2020)
Figure Global CRM Analytics Value Share by Type (2015-2020)
Figure Global Sales and Marketing Analytics Production and Growth Rate (2015-2020)
Figure Global Sales and Marketing Analytics Price (2015-2020)
Figure Global Contact Center Analytics Production and Growth Rate (2015-2020)
Figure Global Contact Center Analytics Price (2015-2020)
Figure Global Social Media Analytics Production and Growth Rate (2015-2020)
Figure Global Social Media Analytics Price (2015-2020)
Figure Global Customer Analytics Production and Growth Rate (2015-2020)
Figure Global Customer Analytics Price (2015-2020)
Figure Global Others Production and Growth Rate (2015-2020)
Figure Global Others Price (2015-2020)
Table Global CRM Analytics Consumption by Applications (2015-2020)
Table Global CRM Analytics Consumption Market Share by Applications (2015-2020)
Figure Global CRM Analytics Consumption Share by Application (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Health Care Consumption and Growth Rate (2015-2020)
Figure Global Retail Consumption and Growth Rate (2015-2020)
Figure Global Telecommunication and IT Consumption and Growth Rate (2015-2020)
Figure Global Energy and Utilities Consumption and Growth Rate (2015-2020)
Figure Global Transportation and Logistics Consumption and Growth Rate (2015-2020)
Figure Global Media and Entertainment Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America CRM Analytics Market Consumption and Growth Rate (2015-2020)
Table North America CRM Analytics Consumption by Countries (2015-2020)
Table North America CRM Analytics Consumption Market Share by Countries (2015-2020)
Figure North America CRM Analytics Consumption Market Share by Countries (2015-2020)
Figure United States CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure Canada CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure Mexico CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe CRM Analytics Market Consumption and Growth Rate (2015-2020)
Table Europe CRM Analytics Consumption by Countries (2015-2020)
Table Europe CRM Analytics Consumption Market Share by Countries (2015-2020)
Figure Europe CRM Analytics Consumption Market Share by Countries (2015-2020)
Figure Germany CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure France CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure Italy CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure Spain CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific CRM Analytics Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific CRM Analytics Consumption by Countries (2015-2020)
Table Asia-Pacific CRM Analytics Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific CRM Analytics Consumption Market Share by Countries (2015-2020)
Figure China CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure Japan CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure South Korea CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure India CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa CRM Analytics Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa CRM Analytics Consumption by Countries (2015-2020)
Table Middle East and Africa CRM Analytics Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa CRM Analytics Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure UAE CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure South Africa CRM Analytics Market Consumption and Growth Rate (2015-2020)
Figure South America CRM Analytics Market Consumption and Growth Rate (2015-2020)
Table South America CRM Analytics Consumption by Countries (2015-2020)
Table South America CRM Analytics Consumption Market Share by Countries (2015-2020)
Figure South America CRM Analytics Consumption Market Share by Countries (2015-2020)
Figure Brazil CRM Analytics Market Consumption and Growth Rate (2015-2020)
Table Accenture PLC Company Profile
Table Accenture PLC Production, Value, Price, Gross Margin 2015-2020
Figure Accenture PLC Production and Growth Rate
Figure Accenture PLC Value ($) Market Share 2015-2020
Table SAP SE Company Profile
Table SAP SE Production, Value, Price, Gross Margin 2015-2020
Figure SAP SE Production and Growth Rate
Figure SAP SE Value ($) Market Share 2015-2020
Table Salesforce Company Profile
Table Salesforce Production, Value, Price, Gross Margin 2015-2020
Figure Salesforce Production and Growth Rate
Figure Salesforce Value ($) Market Share 2015-2020
Table Oracle Corporation Company Profile
Table Oracle Corporation Production, Value, Price, Gross Margin 2015-2020
Figure Oracle Corporation Production and Growth Rate
Figure Oracle Corporation Value ($) Market Share 2015-2020
Table Microsoft Corporation Company Profile
Table Microsoft Corporation Production, Value, Price, Gross Margin 2015-2020
Figure Microsoft Corporation Production and Growth Rate
Figure Microsoft Corporation Value ($) Market Share 2015-2020
Table SAS Institute, Inc. Company Profile
Table SAS Institute, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure SAS Institute, Inc. Production and Growth Rate
Figure SAS Institute, Inc. Value ($) Market Share 2015-2020
Table Teradata Company Profile
Table Teradata Production, Value, Price, Gross Margin 2015-2020
Figure Teradata Production and Growth Rate
Figure Teradata Value ($) Market Share 2015-2020
Table International Business Machines Corporation Company Profile
Table International Business Machines Corporation Production, Value, Price, Gross Margin 2015-2020
Figure International Business Machines Corporation Production and Growth Rate
Figure International Business Machines Corporation Value ($) Market Share 2015-2020
Table Angoss Software Corporation Company Profile
Table Angoss Software Corporation Production, Value, Price, Gross Margin 2015-2020
Figure Angoss Software Corporation Production and Growth Rate
Figure Angoss Software Corporation Value ($) Market Share 2015-2020
Table Infor Company Profile
Table Infor Production, Value, Price, Gross Margin 2015-2020
Figure Infor Production and Growth Rate
Figure Infor Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global CRM Analytics Market Forecast Production by Types (2020-2025)
Table Global CRM Analytics Market Forecast Production Share by Types (2020-2025)
Table Global CRM Analytics Market Forecast Value ($) by Types (2020-2025)
Table Global CRM Analytics Market Forecast Value Share by Types (2020-2025)
Table Global CRM Analytics Market Forecast Consumption by Applications (2020-2025)
Table Global CRM Analytics Market Forecast Consumption Share by Applications (2020-2025)